Terms and Conditions

  1. General

    1. The Terms and Conditions stipulated below are effective as of 1 November 2020. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent to the Terms and Conditions. In case there are other language versions of the Terms and Conditions available, the English version will always prevail.
    2. The website www.casino4u.io ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Julianaplein 36, Willemstad, Curaçao, and its wholly-owned subsidiary, Friolion Limited, registered in Cyprus with registration number HE 419102 and registered address Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).
    3. Dama N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
  2. Changes to terms and conditions

    1. These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
  3. Who can play

    1. The Casino accepts players only from those countries and geographic regions, where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations in the particular jurisdiction before placing bets on the website.
    2. Only one account in Casino4u can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
    3. The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal. The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.
    4. It is entirely and solely your responsibility to inquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
    5. Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Bulgaria, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Jersey, Gibraltar and Greece. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
    6. Casino4u reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons. At the same time, all the money on the player's balance will be paid to the same payment method from which it was deposited.
    7. The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
    8. The Company reserves the right to ask the player for proof of his or her age and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
    9. Casino4u reserves the right to refuse the service (and to permanently or temporarily close the account) to the visitor who makes offensive statements, including expressions of racism, hatred or profanity, that are harassing or insulting to the operators of the site. In such a case the player must request the withdrawal of all the funds on his or her balance within 72 hours.
    10. Any bonuses are not available to players from Sweden and Russia, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
    11. Players from Finland are not allowed to receive any kind of welcome bonuses (e.g. sign up bonuses, first and second deposit bonuses).
  4. Games Availability

    1. Please bear in mind that some games may be unavailable in certain jurisdictions, as required by policies of games providers which may change from time to time.
    2. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
    3. NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
    4. In addition to the above, Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
    5. In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
    6. Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.
    7. Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
    8. Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
    9. Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
    10. Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
    11. Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune, Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
    12. Players from Canada are not eligible to play the games from NYX and Big Time Gaming.
    13. Players from Philippines are not eligible to play the games from Pragmatic Play, including Pragmatic Live.
  5. Accepted Currencies:

    1. The website allows playing for the following CURRENCIES: EUR, USD, AUD, CAD, NZD, NOK, PLN, BTC, ETH, BCH, LTC, DOGE, USDT.
  6. Fees and taxes

    1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
    2. Please note that if you requested a withdrawal, but the sum of bets made since last deposit does not exceed three (3) times for slots (10 times for live or table games) the size of the latest deposit, such a withdrawal will be charged with a 10% fee, which should be confirmed by a user in the live chat (or via email support@casino4u.com). The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Casino4u’s management team. Please bear in mind that low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table doesn’t count towards meeting wagering requirements.
    3. A player can request free withdrawal (payment) of funds no more than 2 times a day (24 hours). Any withdrawal (cashout), after which a deposit was made (the player account was replenished) is considered a single withdrawal. Several withdrawals requested in a row (without replenishing the account between them) are considered one withdrawal. If a player has already used up his or her withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. If a player wants to receive the third (and further) payment in 24 hours, a 10% fee is charged. To confirm charging of the fee, the player should contact the casino via live chat or by e-mail to support@casino4u.com. The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Casino4u’s management team.
  7. Game rules

    1. By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
  8. Disclaimer of liabilities

    1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
    2. The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or interrupts any player’s gaming.
    3. In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
    4. If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, an error in the paytables, a human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute your debt owed to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
    5. The Casino, its directors, employees, partners, service providers:

      • do not warrant that the software or the Website is/are fit for their purpose;

      • do not warrant that the software and Website are free from errors;

      • do not warrant that the Website and/or games will be accessible without interruptions;

      • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

    6. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
    7. You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
  9. Use of player account

    1. Only one (1) personal account in Casino4u can be created per one player, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
    2. Creating multiple Player Accounts by the same player can lead to termination of all such accounts and confiscation of all funds on the balances.
    3. Any returns, winnings or bonuses which a player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
    4. The player must register personally by following the on-screen instructions.
    5. The player shall not provide access to his or her account or allow using the Website to any third party including but not limited to minors.
    6. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
    7. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
    8. You must maintain your account and keep your details up-to-date.
    9. Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.
    10. We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.
    11. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, your account will be locked, since you have failed to pass the KYC procedure.
    12. If we mistakenly credit your user account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
    13. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    14. The Casino reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a) cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; c) inform the regulator of the circumstances of the incident if necessary; d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
    15. We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Support.
    16. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
    17. You can close account at any time by contacting casino team on live chat or by e-mail.
  10. Anti-Fraud Policy

    1. The Company has a strict anti-fraud policy and applies various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

      • participating in any type of collusion with other players;

      • development of strategies aimed at gaining of unfair winnings;

      • fraudulent actions against other online casinos or payment providers;

      • chargeback transactions with a credit card or denial of some payments made earlier;

      • use of stolen cards;

      • creating more than one account (including any other actions to get advantage from casino promotions);

      • providing of forged documents;

      • providing incorrect registration data;

      • other types of cheating;

      or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to this player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform appropriate regulatory bodies of the fraudulent actions performed by the player.

    2. In the even of chargeback at the account, the casino reserves the right to:

      • charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;

      • claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);

      • close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

    3. The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses.
    4. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. Modification of photo documents using any special software is strictly prohibited. If requested documents are not provided by the player within 180 days from the moment of the request, we reserve the right to confiscate the player’s balance and close his or her account. In case of suspicion of fraudulent actions against a casino or payment systems, we reserve the right to request additional documents to verify the player’s payment data and to identify the player. Please note that every payment method ever used to make a deposit at Casino4u should be verified.
    5. Our admin team can demand the following documentation in order to verify your identity:

      - A photo of any ID such as a passport/ID card/driving license;

      - A selfie with your passport/ID card/driving license, and a piece of paper which says something like “Hi Casino4u” and has the correct date on it;

      - A photo of your bank card (if you topped up using it) or a screenshot of your e-wallet;

      - A photo of a document confirming your address (a bill or a bank statement where both your address and name are visible). Documents must not be older than 90 days;

      - A photo with our live chat visible in the background.

    6. It is strictly against the rules to use third party payment systems or bank cards for depositing and payouts. If a player performs such an action, his or her player account will be closed, and all the funds on the balance will be seized. We reserve the right to ask for additional supporting documents to prove that the account in the payment system belongs to the player.
    7. The Casino reserves the right to retain payments if there is suspicion or evidence that manipulation of the casino system took place. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
    8. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report any error or incompleteness to the Casino immediately. Should you fail to fulfil such obligations, the Casino has a right to fully compensate all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failure notification.
    9. Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, a player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
    10. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
  11. Depositing

    1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards (3D Secure is obligatory), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the Website under the heading "Deposits". https://www.casino4u.io/payments
    2. All the payments related to Paysafe are processed through Dama N.V.
    3. Please contact our support team at support@casino4u.com to inquire about the payment methods which are most favorable for your country of residence.
    4. The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
    5. Please note that he minimal amount of deposit is 10 EUR, 10 USD, 15 AUD, 15 CAD, 15 NZD, 100 NOK, 45 PLN, 0,0002 BTC, 0,01 ETH, 0,001 BCH, 0,01 LTC, 1 DOGE, 0,01 USDT. The maximum amount of a deposit depends on the payment method you decide to use.
    6. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
  12. Withdrawal policy

    1. The minimal amount for withdrawal is 20 EUR, 20 USD, 30 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit set by a particular payment system, we will ask you to split the amount into instalments.
    2. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused, and the Player Account can be terminated. The player will be informed thereof by email. In suspicious cases we reserve the right to ask the player for additional documents for verification of payment methods and his personal details (i.e. selfie with ID, selfie with ID and special sign, or call). Failure of passing this verification will lead to account closure and confiscation of winnings.
    3. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. The additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
    4. For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, and Vietnam.
    5. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
    6. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
    7. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than the one displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
    8. The maximum withdrawal amount processed to a player is 3000 EUR (3000 USD, 4500 AUD, 4500 CAD, 4500 NZD, 30 000 NOK, 13 500 PLN, 0,06 BTC, 2,31 ETH, 7,2 BCH, 19,8 LTC, 72 000 DOGE, 3510 USDT) per day and 30 000 EUR per month unless otherwise is specified in the promotional Terms & Conditions. If a player wins more than 30 000 EUR or equivalent in another currency, we reserve the right to divide the payout into monthly instalments of 30 000 EUR (30 000 USD, 45 000 AUD, 45 000 CAD, 45 000 NZD, 300 000 NOK, 135 000 PLN, 0,6 BTC, 23 ETH, 72 BCH, 198 LTC, 720 000 DOGE, 35 100 USDT) until the full amount is paid out. If a player has already used up his or her daily withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. For example, if a player requested a payout of 2000 EUR at 9 AM of the current day, then he or she will be able to withdraw 1000 EUR until 9 AM of the next day. And if a player wants to withdraw the remaining 1000 EUR the same day the first payout was made, but later, at 9 PM, he or she won’t have an opportunity to withdraw until 9 PM of the following day as the daily limit has been reached and the next withdrawal can be processed only in 24 hours counting from 1000 EUR payout.
    9. All progressive jackpot wins will be paid in full and outside of the limits.
    10. A player can request free withdrawal (payment) of funds no more than 2 times a day (24 hours). Any withdrawal (cashout), after which a deposit was made (the player account was replenished) is considered a single withdrawal. Several withdrawals requested in a row (without replenishing the account between them) are considered one withdrawal. If a player has already used up his or her withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. If a player wants to receive the third (and further) payment in 24 hours, a 10% fee is charged. To confirm charging of the fee, the player should contact the casino via live chat or by e-mail to support@casino4u.com. The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Casino4u’s management team.
    11. Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times in slots or ten (10) times in live or table games. Please note that if you requested a withdrawal, but the sum of bets made since last deposit does not exceed three (3) times for slots (ten (10) times for live or table games) the size of the latest deposit, such a withdrawal will be charged with a 10% fee, which should be confirmed by a user in the live chat (or via email support@casino4u.com). The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Casino4u’s management team.
    12. All Bank Transfer payouts are processed within five to seven (5-7) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
    13. Withdrawal to e-wallets takes 0-15 minutes; credit, debit cards, or bank transfers take 1-5 banking days. In some cases, processing a withdrawal request may take up to 12 hours.
    14. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to 16 EUR or equivalent.
  13. Refund Policy

    1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
    2. If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
    3. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
    4. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
    5. Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
    6. All costs that may occur upon refund procedure are on the player.
  14. Bonus terms

    1. Regarding the bonuses and promotions, all times and dates are stated in UTC.
    2. All bonuses are available for players from all countries (except the prohibited ones), unless otherwise is stated.
    3. No bonuses are available to players from Sweden and Russia, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
    4. Welcome bonuses are not available to players from Finland, including sign up bonuses, first and second deposit bonuses.
    5. To receive the 1st deposit 100% welcome bonus of up to 100 EUR (100 USD, 150 AUD, 150 CAD, 150 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT) + 100 free spins, a player should make the first (only the first) deposit without any bonus codes (any bonus code will cancel this bonus). Only new players can receive a welcome bonus pack. Please note that activation of any kind of bonuses, including this bonus, is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. The minimum deposit amount for activation of the first deposit 100% welcome bonus is 20 EUR, 20 USD, 20 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. The bonus can not be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). The wagering requirements for the bonus money is 60x. For example, if a new player deposits 100 EUR, he or she has to wager 6000 EUR (100x60) in order to fulfil the wagering requirements for the bonus money. Wagering requirements for the welcome bonus should be completed in 2 days (48 hours); otherwise, the bonus and all winnings will be forfeited. If a player wants to play without any bonus, he or she can cancel it in the Bonus section, or ask the live chat support team for assistance. The 100 free spins will be issued daily, 20 free spins per day (5 days in a row). Wagering requirements for the free spins winnings are 60x, and the winnings are limited to 50 EUR, 50 USD, 75 AUD, 75 CAD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. Free spins are a part of the bonus. If the bonus or any winnings from free spins are canceled, free spins series issue will be interrupted and further issues of free spins will be canceled. Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP program.
    6. To receive the second deposit bonus 75% up to 50 EUR (50 USD, 75 AUD, 75 CAD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT), a player should make the second deposit (only the second one) without any bonus codes (any bonus code will cancel this bonus). Please note that activation of any kind of bonuses, including this bonus, is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. For the player to be eligible for the second deposit bonus, the amount of the second deposit should be at least 20 EUR, 20 USD, 20 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. The bonus can not be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). The wagering requirements for the bonus money is 60x. For example, if a new player deposits 60 EUR, he or she has to wager 2700 EUR (45x60) in order to fulfil the wagering requirements for the bonus money. The wagering requirements for this bonus should be met in 2 days (48 hours); otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited. If a player wants to cancel this bonus, he or she can do this either in the Bonus section or with the help of our live chat support team (the live chat button is in the right bottom corner of the screen). Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP program.
    7. To receive the third deposit bonus 25% up to 200 EUR (200 USD, 300 AUD, 300 CAD, 300 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT), a player should make the third deposit (only the third one) without any bonus codes (any bonus code will cancel this bonus). Please note that activation of any kind of bonuses, including this bonus, is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. The minimum deposit amount for activation of the third deposit bonus is 20 EUR, 20 USD, 20 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. The bonus can not be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). The wagering requirements for the bonus money is 60x. For example, if a new player deposits 100 EUR, he or she has to wager 1500 EUR (25x60) in order to fulfil the wagering requirements for the bonus money. The wagering requirements for this bonus should be met in 2 days (48 hours); otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited. If a player wants to cancel this bonus, he or she can do this either in the Bonus section or with the help of our live chat support team (the live chat button is in the right bottom corner of the screen). Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP program.
    8. VIP program. For bets in slot games, 1 status point is given for accumulated bet amount of 20 EUR or its equivalent in any other currency: 20 USD, 30 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. For bets in table games, 1 status point is given for accumulated bet amount of 200 EUR or its equivalent in any other currency: 200 USD, 300 AUD, 300 CAD, 300 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT. Redeemable points can be exchanged for bonus money at any time of the year. Players with Newbie level are not eligible for this bonus. The exchange rate of points depends on the player’s level at the time of the exchange. For Bronze level, the exchange rate will be 15 points for 1 euro or equivalent (1 USD, 1 AUD, 1,5 CAD, 1,5 NZD, 10 NOK, 4,5 PLN, 0,00002 BTC, 0,00077 ETH, 0,0024 BCH, 0,0066 LTC, 24 DOGE, 1,17 USDT). For Silver level, the exchange rate will be 13 points for 1 euro or equivalent. For Gold level, the exchange rate will be 12 points for 1 euro or equivalent. For Platinum level, the exchange rate will be 11 points for 1 euro or equivalent. For Diamond level, the exchange rate will be 10 points for 1 euro or equivalent. The money earned from comp points exchange comes with a 10x wagering requirement that has to be met within 48 hours, otherwise, the bonus will expire. The current level is shown on all pages near the link to the player’s personal cabinet. The number of comp points can be seen on the balance page. Only real money bets are counted when generating Comp Points (the bets made with bonus money are not counted). All free spins should be activated within 2 days (48 hours) of receipt; otherwise, they will expire. Activated free spins expire after 2 days (48 hours). All free spins winnings should be wagered within the next 2 days (48 hours) after receiving them, otherwise they will expire. After the bonus expires, both this bonus and the winnings derived from it, will be cancelled. All deposit, reload and cash bonuses expire in 2 days (48 hours) from the date of their activation. After the bonus expires, both this bonus and the winnings derived from it, will be cancelled. All reload bonuses can be activated only by players who have got an invitation email for this bonus (which means that they are not excluded from the VIP program). If not stated otherwise, all winnings from any kind of no deposit free spins are limited to 50 EUR, 50 USD, 75 AUD, 75 CAD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. The minimum deposit amount for any deposit bonus is 20 EUR, 20 USD, 20 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. The bonus can not be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus).
    9. The Level entry reward. Players with Newbie level are not eligible for this bonus. The number of free spins or the amount of the cash bonus depends on the player’s level in the VIP program: Bronze level - 50 free spins; Silver level - 100 EUR or an equivalent sum in other currencies: 100 USD, 100 AUD, 100 CAD, 100 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT; Gold level - 500 EUR or an equivalent sum in other currencies: 500 USD, 500 AUD, 500 CAD, 500 NZD, 5000 NOK, 2250 PLN, 0,01 BTC, 0,385 ETH, 1,2 BCH, 3,3 LTC, 12 000 DOGE, 585 USDT; Platinum level - 1000 EUR or an equivalent sum in other currencies: 1000 USD, 1000 AUD, 1000 CAD, 1000 NZD, 10 000 NOK, 4500 PLN, 0,02 BTC, 0,77 ETH, 2,4 BCH, 6,6 LTC, 24 000 DOGE, 1170 USDT; Diamond level - 2000 EUR or an equivalent sum in other currencies: 2000 USD, 2000 AUD, 2000 CAD, 2000 NZD, 20 000 NOK, 9000 PLN, 0,04 BTC, 1,54 ETH, 4,8 BCH, 13,2 LTC, 48 000 DOGE, 2340 USDT. For example, when a player is moving from Newbie level to Bronze level, he or she will get 50 free spins, when moving from Bronze level to Silver level - 100 EUR, etc. The Level entry reward can be claimed once per player and per level. Wagering requirements for winnings from Free Spins in this type of bonuses are 50x. Wagering requirements for all Level entry Cash Bonuses are 20x. If not stated otherwise, winnings from Free Spins for each level are limited to 50 EUR, 50 USD, 50 AUD, 50 CAD, 50 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. Winnings received while playing with the cash bonus are not capped after the wagering requirements are met. Level-up Cash Bonus is not activated automatically that is why the player should contact the casino via live chat or by e-mail (support@casino4u.com) to receive this bonus.
    10. Monday, Wednesday and Friday reload bonuses. Players with Newbie level are not eligible for these promotions. Only the players who received an email invitation to these reload bonuses can activate them (receiving the email means that they were not excluded from the VIP program). One player can trigger this bonus only once per Monday, Wednesday and Friday. The offer is valid from 00.00 UTC to 23.59 UTC each Monday, Wednesday and Friday. The minimal deposit for activating the bonus is 20 EUR, 20 USD, 20 AUD, 30 CAD, 30 NZD, 200 NOK, 90 PLN, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT. Any bonus code will cancel this bonus. The bonus can not be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). Depending on the player’s VIP level, the amounts and the terms of Monday, Wednesday and Friday reload bonuses are as follows: Bronze level - 50% of the deposit up to 100 EUR (100 USD, 100 AUD, 100 CAD, 100 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT). The wagering requirement is 60x. Silver level - 60% of the deposit up to 100 EUR (100 USD, 150 AUD, 150 CAD, 150 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT). The wagering requirement is 50x. Gold level - 70% of the deposit up to 200 EUR (200 USD, 200 AUD, 200 CAD, 200 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT). The wagering requirement is 50x. Platinum level - 80% of the deposit up to 200 EUR (200 USD, 300 AUD, 300 CAD, 300 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT). The wagering requirement is 40x. Diamond level - 100% of the deposit up to 200 EUR (200 USD, 300 AUD, 300 CAD, 300 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT). The wagering requirement is 40x.
    11. Tuesday, Friday and Saturday Free spins. Players with Newbie level are not eligible for these bonuses. The bonus is automatically credited to the player’s account at 9 AM UTC each Tuesday, Friday and Saturday. Players with Bronze level get 50 free spins. The maximum winnings are limited to 50 EUR or its equivalents in other currencies: 50 USD, 50 AUD, 50 CAD, 50 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. The wagering requirement is 60x. Players with Silver level get 75 free spins. The maximum winnings are 50 EUR or its equivalents in other currencies: 50 USD, 75 AUD, 75 CAD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. The wagering requirement is 50x. Players with Gold level are eligible for 100 free spins. The maximum winnings are 100 EUR or its equivalents in other currencies: 100 USD, 100 AUD, 100 CAD, 100 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT. The wagering requirement is 50x. Players with Platinum level will receive 250 free spins. The maximum winnings are 100 EUR or its equivalents in other currencies: 100 USD, 150 AUD, 150 CAD, 150 NZD, 1000 NOK, 450 PLN, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT. The wagering requirement is 40x. Players with Diamond level receive 500 free spins. The maximum winnings are 200 EUR or its equivalents in other currencies: 200 USD, 200 AUD, 200 CAD, 200 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT. The wagering requirement is 40x. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. The player will be eligible for Tuesday free spins, if the total sum of his or her bets placed over the previous 2 days (excluding the day the spins are issued), exceeds the certain amount. This minimum amount equals 500 EUR or its equivalents: 500 USD, 500 AUD, 500 CAD, 500 NZD, 5000 NOK, 2250 PLN, 0,01 BTC, 0,385 ETH, 1,2 BCH, 3,3 LTC, 12 000 DOGE, 585 USDT. When calculating this bonus only bets that were made from 00:00 UTC Sunday till 23:59 UTC Monday are taken into account. The bonus should be activated within 48 hours of the receipt, and the winnings from the free spins should be wagered within 48 hours as well. The player will be eligible for Friday free spins, if the total sum of his or her bets placed over the previous 2 days (excluding the day the spins are issued), exceeds the certain amount. This minimum amount equals 500 EUR or its equivalents: 500 USD, 500 AUD, 500 CAD, 500 NZD, 5000 NOK, 2250 PLN, 0,01 BTC, 0,385 ETH, 1,2 BCH, 3,3 LTC, 12 000 DOGE, 585 USDT. When calculating this bonus only bets that were made from 00:00 UTC Wednesday till 23:59 UTC Thursday are taken into account. The bonus should be activated within 24 hours of the receipt, and the winnings from the free spins should be wagered within 48 hours. The player will be eligible for Saturday free spins, if the total sum of his or her bets placed over the previous 6 days (excluding the day the spins are issued), exceeds the certain amount. This minimum amount equals 200 EUR or its equivalents: 200 USD, 300 AUD, 300 CAD, 300 NZD, 2000 NOK, 900 PLN, 0,004 BTC, 0,15 ETH, 0,48 BCH, 1,3 LTC, 4800 DOGE, 234 USDT. When calculating this bonus only bets that were made from 00:00 UTC Sunday till 23:59 UTC Friday are taken into account. The bonus should be activated within 48 hours of the receipt, and the winnings from the free spins should be wagered within 48 hours as well.
    12. Monthly Cashback . Players with Newbie level are not eligible for this bonus. Players entitled to this promotion will get back from 1 to 10% of their real money net losses in slot games with 10x wagering (bets made with the bonus money are excluded) at 10 AM UTC every 1st day of the month. Cashback is calculated from the net result in all slot games (only slots’ losses are counted; live, table and other games are excluded from this promotion) for the previous 30 days using the following formula (formula excludes previous cashback):

      for Bronze level: ((real money bets - real money wins) - (bonus money bets - bonus money wins)) × 0.01;

      for Silver level: ((real money bets - real money wins) - (bonus money bets - bonus money wins)) × 0.03;

      for Gold level: ((real money bets - real money wins) - (bonus money bets - bonus money wins)) × 0.05;

      for Platinum level: ((real money bets - real money wins) - (bonus money bets - bonus money wins)) × 0.07;

      for Diamond level: ((real money bets - real money wins) - (bonus money bets - bonus money wins)) × 0.1.

      The cashback amount is subject to 10x wagering requirement which has to be fulfilled in 48 hours after the bonus is credited, otherwise the bonus will expire and the corresponding winnings will be forfeited. The maximum winnings resulting from Cashback are limited to 5000 EUR (5000 USD, 7500 CAD, 7500 AUD, 7500 NZD, 50 000 NOK, 22 500 PLN, 350 000 RUB, 150 000 UAH, 0,1 BTC, 3,85 ETH, 12 BCH, 33 LTC, 120 000 DOGE, 5850 USDT). In order to be applied to the player’s account the minimum net loss for a previous month should be 100 EUR (100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 450 PLN, 7000 RUB, 3000 UAH, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT). Cashback can’t be combined with any other bonuses. If a player has an active bonus no cashback can be earned until completion or failure of the active bonus is achieved. No cashback will be issued if the player's account was closed, temporarily excluded from the VIP program or had responsible gambling limits (cooling-off or self-exclusion) applied at the time of crediting.
    13. Abuse of Bonuses and exclusion from the VIP program. If a player’s bonus ratio (total bonuses*100)/(total deposits amount) in any currency exceeds 50% after 8 deposits, he or she will be excluded from the VIP program and won’t be able to receive any bonuses until this ratio gets below 50%. We will send the player an email notification about the temporary exclusion from the VIP program and stop sending him or her invitations to reload bonuses and free spins. When the bonus ratio descends to below 50%, the player’s membership in the VIP program will resume. Casino4u reserves the right to exclude any player from the VIP program. No bonuses will be issued, if responsible gambling limits (cooling off or self-exclusion) are applied at the player’s account.
    14. Please note that bets in different games count towards the wagering requirements to different extent. Bets in slots count 100%, except for the games specified below:
    15. Players won’t be able to place bets with bonus money while playing the following games: all jackpot games, all casual games, all lotteries, all video poker games, all live games and table games from all providers; all Red Tiger Gaming slots; such slot games as 5 Families, 6 Wild Sharks, 24 Hour Grand Prix, 300 Shields, 1429 Uncharted Seas, 88 Dragons Treasure, African Quest, Age of Conquest, Age of Dragons, Age of Ice Dragons, Agent 51, Agent Jane Blonde, Agent Jane Blonde Returns, Agent Valkyrie, Alchymedes, Ali Baba's Luck, Ancient Warriors, Apocalypse Quest, Arctic Valor, Arctic Wonders, Art of the heist, Astro Legends: Lyra and Erion, Atlantis Thunder, Atlantis Thunder St. Patrick's Day, Avalon, Avalon II, Avalon: The Lost Kingdom, Aztec Gems Deluxe, Aztec Spins, Baker's Treat, Bangkok Dreams, Baron Samedi, Battle Maidens: Cleopatra, Battle Royal, Beautiful Bones, Beers on Reels, Berryburst MAX, Big Bad Wolf, Big Bounty Bill, Bikini Party, Black Horse, Black Horse Deluxe, Black River Gold, Blackjack White Gold, Blaze of Ra, Blazing Bull, Blood Moon Express, Blood Moon Wilds, Blood Suckers 2, Bombuster, Book of Atem WOWPOT, Book of Oz, Book of Oz: Lock n Spin, Book of Oziris, Bookie of Odds, Bottled Wishes, Break Da Bank, Break Da Bank Again, Break Da Bank Again Respin, Bronco Spirit, Buffalo Hunter, Burning Diamonds, Caribbean Anne, Carnival Cash, Castle Builder, Castle Builder II, Cazino Cosmos, Cazino Zeppelin, Cirque De La Fortune, Cool Buck, Creature from the Black Lagoon, Crystal Cavern, Crystal Crush, Crystal Mirror, Crystal Rift, Cupid Strike 2, Da Vinci's Treasure, Dark Joker Rises, Dark Vortex, Dead or Alive, Dead or Alive 2, Desert Gem, Devil's Delight, Diamond Blitz, Diamond Mine Divine Forest, Dino Odyssey, Disco Danny, Doctor Electro, Donuts, Double Dragons, Double Joker, Double Stacks, Dr Fortuno, Dr. Jekyll & Mr. Hyde, Dragon Castle, Dragon Dance, Dragon Ship, Dragon's Realm, Ducks Till Dawn, Dwarf Mine, EggOMatic, Egyptian Dreams Deluxe, Elite of Evil: Portal of Gold, Esqueleto Explosivo 2, Euphoria, Extra Chilli, Extra Gold All Action, Eye of the Kraken, Fa Cai Shen, Faerie Night, Fire Eagle, Firedrake's Fortune, Fluffy Rangers, Football Glory, Forbidden Throne, Forsaken Kingdom, Fortress Charge, Fruit Bonanza, Fruitbat Crazy, Fruits Deluxe, Fruits Deluxe Easter Edition, Gates of Babylon, Gems Odyssey, Gems Odyssey 92, Goblins & Gemstones, Gods Of Power, Gold Fire 7s, Goldaur Guardians, Golden Beauty, Golden Legend, Golden Owl Of Athena, Good To Go, Great Panda: Hold and Win, Griffin's Quest, Griffin's Quest Xmas, Happy Halloween, Happy Riches, Hellcatraz, Heroes’ Gathering, Hi Lo Roller, High Society, High Striker, Holiday Season, Holmes and the Stolen Stones, Hong Bao, Hot 777, Hot 777 Deluxe, Hot Hot Fruit, Hot Hot Halloween, Hot Ink, Hugo 2, Icy gems, Immortal Romance, Irish Pot Luck, Jackpot Express, Jackpot Raiders, Jade Butterfly, Jammin' Jars, Jingle Spin, John Hunter and the Aztec Treasure, John Hunter and The Tomb of the Scarab Queen, Joker 3600, Joker 6000, Joker Lanterns, Joker Leprechauns, Joker Max, Joker Supreme, Joker Supreme Xmas Edition, Jokerizer, Jump!, Jungle Rumble, Jurassic Park, Kingmaker, Knockout Football, Knockout Football Rush, Kraken Deep Wins, Lara Croft: Temples and Tombs, Larry The Leprechaun, Le Kaffee Bar, Lemur Does Vegas, Lemur Does Vegas Easter Edition, Let’s Get Ready To Rumble, Lil devil, Little Green Money, London Hunter, Loony Blox, Lucky 7, Lucky Angler, Lucky Fortune Cat, Мagic Оak, Magic of Sahara, Mammoth Chase, Mammoth Chase Easter Edition, Maui Millions, Max Quest: Wrath Of Ra, Medallion, Medusa, Medusa's Golden Gaze, Mega Flip, Mega Moolah, Mega Moolah Isis, MegaBoy, Megaways slots series (all), Merlin's Millions, Mermaids Galore, Miami Bonus Wheel, Midas Golden Touch, Midas Treasure, Mighty Kong, Millionaire, Millionaire Mystery Box, Mines of Gold, Minotaurus, Money Train 2, Monkey God, Monster Mash Cash, Moon Princess, Mount Mazuma, Mount Olympus - Revenge of Medusa, Mr. Cashback, MULTIFRUIT 81, Mysterious, Mystery, Mystery Box, Mystery Joker, Mystery Joker 6000, Naughty Santa, Neon Fruit Cityscape, Neon Rush, Neptune Rising, Niagara Falls, Ninja, Ninja Fruits, Ninja Magic, Nitro Circus, Nuwa, Octopus Treasure, Opal Fruits, Operation: Diamond Hunt, Ozwin’s Jackpots, Pawprints of Purrsia, Pearls of India, Peek-a-Boo - 5 Reel, Penguin City, Pets Go Wild, Pimped, Pink Elephants, Pink Elephants 2, Pinocchio, PinUp Queens, Pirates Frenzy, Playboy, PopRocks, Presto!, Pretty Kitty, Pumpkin Patch, Pussy Cat, Pyro Pixie, Queen of Gold, Queen of Queens II, Queen's Day Tilt, Rabbit in the Hat, Rage to Riches, Razor Shark, Reactoonz, Reel Gems, Reel Heist, Reel Hero, Reel Keeper, Reel Rush 2, Reel Steal, Retro Reels slots series (all), Riches of RA, Rise of Olympus, Robin Hood: Shifting Riches, Rockabilly Wolves, Rocket Stars, Roo Riches, Royal Masquerade, Ruby Hunter, Sadie Swift: Guns and Glyphs, Santa’s Village, Scarab Treasure, Scrooge, Scudamore’s Super Stakes, Sea Hunter, Secret of the Stones, Serengeti Kings, Shaolin Fortunes, Showdown Saloon, Sic Bo Dragons, Single Deck Blackjack Professional Series, Sisters of Oz WOWPOT, SkullsUP!, Sky Hunters, Slotomoji, Solar Queen, Sonic Reels, Sparta, Speakeasy Boost, Spectacular Wheel of Wealth, Spina Colada, Spinfinity Man, Spinlotto Scratch, Stardust, Story Of Medusa, Street Fighter II: The World Warrior Slot, Sugar Pop, Sugar Pop 2: Double Dipped, Summer Splash, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Twister, Super Wheel, Surfin' Reels, Survivor, Sweet Alchemy, Take The Bank, Temple Of Heroes, Temple Tumble, Terminator 2, Texas Hold'em Professional Series, The Alchemist's Gold, The Dark Joker Rizes, The Final Countdown, The Finer Reels Of Life, The French Roulette, The Golden Owl of Athena, The Hive!, The Mystic Hive, The Royal Family, The Wild Hatter, The Wish Master, Three Musketeers, Thunderstruck, Thunderstruck II, Tiger Claws, Tiki Tumble, TnT Tumble, Tomb Raider, Tomb Raider - Secret of the Sword, Tower Quest, Tower Tumble, Trail Blazer, Tree of Fortune, Tree of Gold, Troll Hunters, Turn It Up, Tut's Twister, Ultra Burn, Ultra Hold and Spin, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Vault of Anubis, Vegas High Roller, Victorious MAX, Viking Clash, Viking Fortune Hold and Win, Viking Runecraft, Viking Wilds, Vikings go Berzerk, Vikings go to hell, Vikings Go Wild, Village People Macho Moves, Whack a Jackpot, Wheel of Wealth, Wheel of Wealth Special Edition, White Rabbit, Who's the Bride, WhoSpunIt Plus, Wicked Circus, Wild Champions, Wild Cherry Blast, Wild O'Clock, Wild Orient, Wild Swarm, Wild Wheel, Wild Wild Quest, Wildcraft, Wizard Shop, Wolf Howl, Wolf Hunters, Xmas Joker, Xo Manowar, Zeus Lightning Power Reels, Zombie Hoard, Zombie Queen.
    16. Unless otherwise is stated, Casino4u does not offer any no-deposit bonuses or free spins for registration.
    17. Only new players can receive a welcome bonus pack. Please note that activation of any kind of bonuses (including VIP program bonuses) is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. Violation of any of these terms will result in account blocking and confiscation of all funds on the balance.
    18. Any player with active limits, such as cooling-off period or self-exclusion, is not eligible for any promotions at Casino4u and cannot receive any bonuses when these restrictions are applied.
    19. Casino4u has the right to cancel any bonuses and winnings, if there are suspicions that they were acquired dishonestly or result from the player’s breaking any provision of terms and conditions.
    20. If you make a deposit but no bonus appears at your account, please do not make any bets and contact support team via email (support@casino4u.com) or Live Chat (its button is in the right bottom corner of the screen), and we will credit the bonus manually.
    21. Only one deposit bonus can be activated at a time. Deposit bonuses cannot be combined.
    22. In Casino4u there is no limit on the maximum winnings from any type of deposit bonus (unless otherwise is stated in the promotion).
    23. When a player places bets with an active bonus, real money will be spent first. The bet amounts will be taken from the player’s real balance. When the real balance is empty, the bet amounts will be deducted from the bonus balance.
    24. Players can request withdrawal of their deposits before meeting the wagering requirements, but please bear in mind that the bonus and all winnings derived from it will be forfeited.
    25. Please note that when you tick the box “I don't want to receive any Bonuses” while making the fourth and further deposits, the system will still add the deposit bonus to your account, if any is available to you according to your VIP level, that is why you need to cancel it in the Bonus section, or ask the live chat support team for assistance before making any bets.
    26. Any bonus can be removed before meeting any wagering requirements. Please contact Casino4u customer support for more details or use Forfeit bonus button in Bonus section of your account. But please keep in mind that in such a case the bonus money and winnings derived from it will be forfeited.
    27. When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
    28. When playing with an active bonus (including the winnings from free spins), a player must meet the wagering requirements (wager / turnover) as to these bonus funds before he or she will be able to place bets higher than 5 EUR, 5 USD, 8 AUD, 8 CAD, 8 NZD, 50 NOK, 20 PLN, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT unless otherwise is stated. This restriction applies to the entire game round, as well as to doublings after the game round is completed. If a player exceeds the maximum bet when playing with a bonus, the bonus and all winnings received before meeting the wagering requirements can be cancelled. This decision is made at the sole discretion of Casino4u’s management team.
    29. Casino4u has protection against overbetting or playing restricted games. If a player tries to place a bet that exceeds the maximum allowed betting amount during the bonus wagering, the system will cancel the bet. If a player tries to enter a game, which can’t be played with the bonus money, access to this game will be denied.
    30. Postponing any round in any game, including free spins features and bonus features (or any other accumulating advantage) played with the bonus money (i.e. putting them off to a time when you have no more wagering requirements and/or performing new deposit(s), while having free spins features or bonus features still available in a game) is prohibited. In such a case the perpetrator’s player account will be blocked and all funds on the balance will be seized.
    31. The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
    32. If the wager requirements are not met by the time the bonus expires, both this bonus and the winnings derived from it, will be cancelled.
    33. Bonus is automatically cancelled upon active balance reaching amount of 0,05 EUR, 0,05 USD, 0,05 AUD, 0,05 CAD, 0,05 NZD, 0,05 NOK, 0,05 PLN, 0,000001 BTC, 0,00001 ETH, 0,00001 BCH, 0,0005 LTC, 1 DOGE, 0,05 USDT or less. This term only applies balance tied to bonus, i.e. deposit + bonus or only bonus in case of no deposit bonus, and doesn't apply funds on player's balance gained from other deposits or bonuses.
    34. All free spins are issued at a minimum bet.
    35. Please note that in order to have your winnings credited correctly you have to choose only one slot to play free spins on.
    36. Please note that any bonus within the VIP program can be played only in one currency. If a player funds several accounts in the casino wallet, his or her Player Account will be put on manual bonus issuing which means that all bonuses are no longer added automatically and the player should contact the live chat support team to receive the missing bonus in one of the used currencies. In the case of deposit bonuses, the player should keep the deposit fully intact (which means that no bets should be placed) before the bonus can be credited manually by the chat agent.
    37. If not stated otherwise, all winnings from any kind of no deposit free spins are limited to 50 EUR, 50 USD, 75 AUD, 75 CAD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met.
    38. The maximum payout from any no-deposit bonus for registration (including sign up free spins) is 10 EUR, 10 USD, 15 AUD, 15 CAD, 15 NZD, 100 NOK, 45 PLN, 0,0002 BTC, 0,0077 ETH, 0,024 BCH, 0,066 LTC, 240 DOGE, 11,7 USDT. All winnings above this amount will be cancelled twice: when wagering is finished and when payout is requested. The wagering requirement for the winnings from no-deposit bonuses for registration is 50x.
    39. Сomp points are reset on a year-round basis.
    40. Rules of Multiplier race. The Race begins every Sunday at 13:00 UTC and lasts until next Sunday 12:00 UTC. Players who have made at least 3 deposits at Casino4u are eligible for participation in the Race. Points are generated based on the Multiplier score. Multiplier is calculated as the payoff sum divided by the bet sum. Multiplier Rates: From x100 to x199 = 1 point From x200 to x299 = 3 points From x300 to x399 = 7 points From x400 to x499 = 15 points From x500 to x699 = 35 points From x700 to x899 = 50 points From x900 to x999 = 80 points From x1000 to x1499 = 150 points From x1500 to x1999 = 400 points From x2000 to x2999 = 600 points From x3000 to x3999 = 800 points From x4000 to x4999 = 1000 points From x5000+ = 1500 points Only Real Money gameplay on slots counts towards the tournament. Live and table games are excluded. A minimum bet for participation in the race is 0,5 EUR and other currency equivalents: 0,5 USD, 0,5 CAD, 0,5 AUD, 0,5 NZD, 5 NOK, 2,25 PLN, 0,00001 BTC, 0,0004 ETH, 0,0012 BCH, 0,0033 LTC, 12 DOGE, 0,585 USDT. All slot games are participating in the tournament except the excluded games. Participating games are listed at the bottom of the page. The following slots are excluded from participation: Who's the Bride, Who's the Bride Touch, Medallion, 300 Shields, Dead or Alive, Dead or Alive Touch, Dead or Alive 2, Dead or Alive 2 Touch, Let’s Get Ready To Rumble, Mega Joker, Mega Joker Touch, Midas Golden Touch, Razor Shark, Extra Juicy, Peking Luck, Reel Steal, Reel Steal Touch, Tiki Tumble, Cazino Cosmos, Cazino Zeppelin. The leaderboard is updated in real time. Prizes are automatically added to the player account at the end of each tournament round. All tournament prizes, including free spins winnings, come with 10x wager requirement. Maximum winnings from free spins are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. Winnings received while playing with the cash prizes are not capped after the wagering requirements are met. All tournament prizes, including cash bonuses and free spins winnings, should be wagered within 48 hours after the issue. In case the wager requirement is not completed within the specified timeframe the bonus will expire and the corresponding winnings will be forfeited. Player’s full nickname will be displayed on the leaderboard. If you haven’t set up a nickname for your account yet, you can do this on your profile information page, or contact support. If at the end of the Race player account is blocked or self-excluded, no winnings will be awarded. All bets made in other currencies are converted to Euro using Google Finance rates. Should you have any questions about the race - feel free to contact support, which is available 24/7.
    41. Rules of Wagering race. The Race begins every Wednesday at 00:00 UTC and lasts until next Tuesday 23:00 UTC. Players who have made at least 3 deposits at Casino4u are eligible for participation in the Race. Points are generated based on the Wagering score. For every €10 wagered in slots, a player gets 1 point. Only Real Money gameplay on slots counts towards the tournament. Live and table games are excluded. There is no minimum bet for participation. All slot games are participating in the tournament. The leaderboard is updated in real time. Prizes are automatically added to the player account at the end of each tournament round. All tournament prizes, including free spins winnings, come with 10x wager requirement. Maximum winnings from free spins are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 225 PLN, 0,001 BTC, 0,038 ETH, 0,12 BCH, 0,33 LTC, 1200 DOGE, 58,5 USDT. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. Winnings received while playing with the cash prizes are not capped after the wagering requirements are met. All tournament prizes, including cash bonuses and free spins winnings, should be wagered within 48 hours after the issue. In case the wager requirement is not completed within the specified timeframe the bonus will expire and the corresponding winnings will be forfeited. Player’s full nickname will be displayed on the leaderboard. If you haven’t set up a nickname for your account yet, you can do this on your profile information page, or contact support. If at the end of the Race player account is blocked or self-excluded, no winnings will be awarded. All bets made in other currencies are converted to Euro using Google Finance rates. Should you have any questions about the race - feel free to contact support, which is available 24/7.
    42. In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
    43. Casino4u management has the right to update bonus terms at any time.
  15. The Maximum bet amounts

    1. Casino4u restricts the amount of bets that could be placed in slot games to the following values: 30 EUR, 30 USD, 45 AUD, 45 CAD, 45 NZD, 300 NOK, 130 PLN, 0,0006 BTC, 0,023 ETH, 0,072 BCH, 0,19 LTC, 720 DOGE, 35 USDT (excluding Wazdan slots).
    2. The maximum bets for Wazdanslots are: 5 EUR, 5 USD, 7,5 AUD, 7,5 CAD, 7,5 NZD, 50 NOK, 20 PLN, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT.
    3. Maximum bet while playing with an active bonus is the following: 5 EUR, 5 USD, 8 AUD, 8 CAD, 8 NZD, 50 NOK, 20 PLN, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT.
    4. For Card, Poker, Video Poker, Craps, Lottery, Roulette games (total bet per table) maximum bets are the following: 500 EUR, 500 USD, 750 AUD, 750 CAD, 750 NZD, 5000 NOK, 2250 PLN, 0,01 BTC, 0,385 ETH, 1,2 BCH, 3,3 LTC, 12 000 DOGE, 585 USDT.
    5. For Casual games are: 25 EUR, 25 USD, 40 AUD, 40 CAD, 40 NZD, 250 NOK, 108 PLN, 0,0005 BTC, 0,019 ETH, 0,06 BCH, 0,165 LTC, 600 DOGE, 29,25 USDT
    6. For Bonus Buy featured games maximum bets are the following: 500 EUR, 500 USD, 750 AUD, 750 CAD, 750 NZD, 5000 NOK, 2250 PLN, 0,01 BTC, 0,385 ETH, 1,2 BCH, 3,3 LTC, 12 000 DOGE, 585 USDT.
    7. Games Dead or Alive, Dead or Alive 2, Extra Juicy, Let’s Get Ready To Rumble, Mega Joker, Napoleon, Peking Luck, PopRocks, Razor Shark, Shining Crown, Temple Tumble, TnT Tumble, Who's the Bride, Wild Wheel have a maximum bet limits of 1 EUR or currency equivalents: 1 USD, 1,5 AUD, 1,5 CAD, 1,5 NZD, 10 NOK, 4,5 PLN, 0,00002 BTC, 0,00077 ETH, 0,0024 BCH, 0,0066 LTC, 24 DOGE, 1,17 USDT.
    8. Games Reel Steal, Tiki Tumble have a maximum bet limits of 2 EUR or currency equivalents: 2 USD, 3 AUD, 3 CAD, 3 NZD, 20 NOK, 9 PLN, 0,00004 BTC, 0,0015 ETH, 0,0048 BCH, 0,013 LTC, 48 DOGE, 2,34 USDT.
    9. Games 100 Monkeys, 7 Lucky Dwarfs, Africa Goes Wild, Afterlife Inferno Deluxe, Alexandria City of Fortune, Ali Baba, Alien Attack, Apocalypse Quest, Apollo, Avalon: The Lost Kingdom, Ave Caesar, Azrabah Wishes, Aztar Fortunes, Aztec Luck, Balls of Fury, Bandida, Book of Xmas, Bottled Wishes, Candy Mix, Cazino Cosmos, Cazino Zeppelin, Cherry Fiesta, Dragon Slot, Eastern Emeralds, Fishing Weekend, Force of Nature, Fortune Fireworks, Fruit Strike 20 Multiwin, Fruit Strike Drive Wild, Fruit Strike Extra 6, Fruit Strike Hot Staxxx, Gem Zone, Great Panda: Hold and Win, Happy Riches, Heroes Hunt Megaways, Hit It Big, Hit It Hard, Ice and Fire, Kraken Conquest, Leander Roulette, Lil Devil, Lu Ban, Lucky Blue, Magic Gems Deluxe, Marching Legions, Millionaire, Millionaire Mystery Box, Monkey Bar, Opal Fruits, Patrick's Jackpot, Princess Royal, Queen Of Thrones, Queen of Wonderland Megaways, Scrooge's Jackpot, Secret of the Stones, Spin and Spell, Stellar Gems, Tower Tumble, Trick Or Treat, Universal Cup, Wild Jane, Zombie Rush Deluxe have a maximum bet limits of 5 EUR or currency equivalents: 5 USD, 7,5 AUD, 7,5 CAD, 7,5 NZD, 50 NOK, 20 PLN, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT.
    10. Games Immortal Romance, Thunderstruck, Thunderstruck II,Playboy have a maximum bet limits of 6 EUR or currency equivalents: 6 USD, 9 AUD, 9 CAD, 9 NZD, 60 NOK, 27 PLN, 0,00012 BTC, 0,0046 ETH, 0,014 BCH, 0,039 LTC, 144 DOGE, 7 USDT.
    11. Games 1 2 3 Boom, 20 Super Stars, 24K Dragon, 88 dragons treasure, Bank Robbers, Black River Gold, Blaze of Ra, Blood Moon Wilds, Book Of Spells, Christmas Jackpot, Christmas Santa, Danger! High Voltage, Diamond Hill, Donuts, Dragon Egg, Fat Rabbit, Feng Fu, Fire Joker, Geisha's Fan, Great Rhino Megaways, Halloween Jack, Iron Bank, Jammin' Jars, John Hunter and the Book of Tut, John Hunter and the Tomb of the Scarab Queen, Joker Pro, Kongo Bongo, Master of gold, Mega Flip, Monkey Jackpot, Moon Princess, Neon Rush, Nitropolis, Pink Elephants 2, Prehistoric Story, Pumpkin Smash, Raging Rex, Ramses Revenge, Reactoonz 2, Sky Barons, Slot Vegas Megaquads, Starz Megaways, Survivor, The Wish Master, Thrones of Persia, Ultra Burn, Wild Blood, Wild Falls, Wild Swarm, Wild Wild Quest have a maximum bet limits of 10 EUR or currency equivalents: 10 USD, 15 AUD, 15 CAD, 15 NZD, 100 NOK, 45 PLN, 0,0002 BTC, 0,0077 ETH, 0,024 BCH, 0,066 LTC, 240 DOGE, 11,7 USDT.
    12. We are using a special system that prevents players from over-betting during bonus wagering as well as from opening restricted games. If a player tries to bet more than allowed, the system will cancel this bet. If a player makes an attempt to open a game that is excluded from bonus play, the game wouldn't open and the player will see a message about this restriction. At the same time, we cannot guarantee that the system will work in 100% cases.
    13. Please note that if a player tries to wager more than allowed in live games, the system will cancel the bet at the "no more bets" moment, so that the player will have to skip the next spin on roulette or deal in a card game.
  16. Dormant Accounts

    1. An inactive (dormant) account is a Player Account, which a player has not logged into, or has been logged out of, for twelve (12) consecutive months.
    2. If a Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
    3. You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
  17. Complaints

    1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
    2. Complaints are handled in the support department; if the support team cannot solve the case immediately, the complaint is passed to a superior organizational unit of the Casino. You shall be informed about the status of your complaint to a reasonable level.
    3. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
    4. We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
    5. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    6. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
  18. Responsible Gaming

    1. Gambling at an online casino should always be aimed at entertainment. However, there are some people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
    2. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
  19. Personal Limits

    1. To assist you in gambling responsibly we have limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. Please send an email to support@casino4u.com or contact our 24/7 live support chat to apply limits to your account.
    2. Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@casino4u.com.
    3. Deposit Limit. A limit on your deposits for a day, a week, or a month.
    4. Loss Limit. A limit on your losses in the casino could be set for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit €50, set a Loss Limit of €10 and then go on to win €1000, you can still lose more than €10 of the €1000 balance as it is based on the initial deposit rather than on the winnings.
    5. Wager Limit. A limit on the wagered amount for a day, a week, or a month.
    6. Session Limit. A limit on the amount of time in minutes spent playing a game.
    7. Cooling-Off Limit. You can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated. Please note that in cooling-off mode all active bonuses will be forfeited.
    8. Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 3 years, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will be automatically re-activated.
    9. Self-exclusion upon request. You may contact our Support Team at support@casino4u.com and inform us about your decision to stop gambling at the website for a certain period or forever. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
    10. Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self-exclusion expires.
  20. External help

    1. You may contact any of the following organizations for consultation and support:
  21. Protection of Minors

    1. The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
    2. However, we realize that due to a wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help to reach this goal. Please visit the following websites for more information:
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